Frequently Asked Questions (FAQ)
General Information
Q: What is Sockz?
A: Sockz is a Web3.0 online store that sells high-quality socks with a focus on crypto and blockchain communities.
Q: Where is Sockz based?
A: Our current production is based in the US, but we ship globally.
Q: Do you have a physical store?
A: No, Sockz is an online-only store.
Products & Customization
Q: What types of socks do you sell?
A: We offer high-quality, stylish socks designed for comfort and durability.
Q: Can I customize my socks?
A: Not yet, but we plan to introduce a customization feature in the future.
Ordering & Payments
Q: How can I place an order?
A: Simply browse our online store at Sockz.store, add your favorite socks to the cart, and proceed to checkout.
Q: What payment methods do you accept?
A: We currently accept PayPal, including credit card payments. We plan to integrate token payments in the future.
Q: Can I modify or cancel my order after placing it?
A: No, all orders are final. Please double-check your order before completing the purchase.
Shipping & Delivery
Q: Where do you ship to?
A: We ship worldwide!
Q: How much does shipping cost?
A:
- US Shipping: $5 (additional fees might be charged for more items)
- Global Shipping: $12 (additional fees might be charged for more items)
Q: How long does shipping take?
A: After production is complete, estimated shipping times are:
- US: 2-5 business days
- Global: 7-14 business days
Q: Do you provide tracking numbers?
A: Yes, once your order has shipped, you will receive a tracking number via email.
Returns & Refunds
Q: What is your return & refund policy?
A: We accept returns and refunds under specific conditions. If you receive a defective item, please report it immediately upon receipt.
Crypto & Web3 Integration
Q: What is the $ockz token?
A: Our native $ockz token will offer tiered discounts and grant access to an exclusive holder section on Discord in the future.
Q: Can I pay with crypto?
A: Not yet, but we plan to integrate token payments soon.
Customer Support
Q: How can I contact you?
A: You can reach us via Discord or email at support@sockz.store.
